Optimised ITAbout
Located in the heart of Cheshire near Knutsford, Optimised IT can provide server, network, hardware and software support for your business, or for your home computing needs. From network support to remote backup and disaster recovery, we can provide a complete IT support package & advice for customers via the telephone, email, remote desktop software, or if necessary an on-site visit.
Using Optimised IT is like having your own personal IT support department ready to help at any time, at a fraction of the cost.
IT Support in Cheshire and South Manchester
Optimised IT offer complete systems and solutions for clients of all sizes. We have customers based around Cheshire and South Manchester, including: Alderley Edge, Altrincham, Bramhall, Bredbury, Cheadle Hulme, Congleton, Crewe, Gatley, Hazel Grove, Holmes Chapel, Hyde, Knutsford, Macclesfield, Middlewich, Nantwich, Northwich, Partington, Sale, Sandbach, Stockport, Salford, Stretford, Urmston, Warrington, Wilmslow.
Whether you have a one-off IT support issue or you require on-going computer maintenance, we can help.
We know solving your IT problems is not just about having technical knowledge – communicating and building the relationship is a key factor in our success
Business Support
Providing IT support for the demands of the modern business is our speciality. Our goal is to keep your IT services running at optimum performance to allow you to concentrate on running your business.
Working with you, we’ll highlight possible areas for improvement and suggest IT support solutions for them. Less down-time and better IT support delivers benefits to all areas of a business, maximizing the most precious resource you have – time. If your e-mail, internet, CRM system, or your data is vital to your business, you need to ensure you have “always on” IT availability. If you are able to access and use your IT network effectively, your business will run more smoothly and your staff earning money instead of costing money.
Research shows that outsourcing IT support and maintenance to a specialist company provides both value for money as well as a better level of services, giving more time for your employees to work on what is important to you – growing your business!
What are outsourced IT Services?
Technical support outsourcing is where an external provider takes responsibility for a company’s IT services. Typically these include IT maintenance, hosting, help desk provision and application management. Working in partnership with your business, all services are SLA led and you can choose the level of cover that best suits your needs. There are many reasons why a business might choose to outsource part or all of its IT operations. These include cost savings, particularly from owning and managing an IT estate and employing the staff to do so.
But cost is not the only reason. IT may not be the core activity of a small business, so outsourcing can relieve the pressure. Also, outsourcing can provide access to the latest industry processes and techniques, and bring operational efficiencies. It can also improve the businesses speed to market for new products and services. Many IT activities, which businesses have traditionally provided internally, are now available as outsourced services. These include IT service desk and support, IT maintenance, security, backup and recovery and the running of core business applications such as Microsoft Exchange.
Why outsource?
Specialist Knowledge
Outsourcing IT Support enables businesses of all sizes to benefit from the knowledge, expertise and resources of a service specialist. This ensures you receive the best for your business without the costs and worry of the initial layout, upgrades and ongoing training. The pressure on IT departments to keep networks running is immense. Simply keeping them running is no longer enough. IT departments need to ensure that systems are consistently performing at optimum levels and are always secure. As firms grow, their IT Support requirements become more complex, demanding and costly. This increasing complexity means that IT departments ideally need more staff, with more specialist skills, simply to maintain systems.
Cost Effective
However, retaining these skills in-house is expensive and IT departments are equally under pressure to reduce costs, not increase them, and ensure that IT operations are run as cost effectively as possible. However, many small businesses simply cannot justify the cost of employing a full-time highly qualified person. Challenging economic times add to these pressures and delivering a solid return on investment is more important than ever.
Flexible
Standing still is simply not an option for most businesses. Without the skills and resources to achieve this, businesses become less flexible, less able to respond to market changes and less able to compete. To address the challenge, many organisations are considering outsourced IT support.
Remote Assistance
The biggest cost savings in technical support outsourcing come from data recovery and help desk services such as remote monitoring. The advantages of outsourcing can be plentiful. Optimised IT provide a helpdesk service for remote telephone expert assistance, onsite installation of software and hardware, remote hardware server management and administration, backup and restore services, firewall management, network and PC support call out for when hardware fails. The total managed service provided reduces the need to employ multiple in-house IT administrators within the small firm itself.
